What a custom agent looks like inside a franchise or independent dealership — the ten roles in your language, and what each plugs into in a store running CDK, Reynolds, Dealertrack or Tekion.
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A dealership is three businesses sharing a building: new and used sales, fixed operations, and finance. Each has its own systems and its own leaks. Internet leads decay within minutes and get answered in hours. Service customers decline work that is never revisited. Deal jackets are missing documents at funding. The DMS holds everything and surfaces almost none of it in time to act.
The honest version of "does it integrate with my software." These are the systems this industry actually runs on, and what each one means for a build.
The long-established systems of record covering sales, service, parts and accounting, where integration is typically a formal, certified process.
The more modern alternatives, with materially more accessible interfaces and a faster path to building anything custom.
VinSolutions, eLead or DealerSocket, holding leads and the follow-up cadence that determines whether an internet lead ever becomes a visit.
vAuto or similar, driving appraisal, pricing and turn, which is where used car profitability is actually decided.
Online scheduling plus multi-point and video inspection, which drive both approval rates and customer trust.
Credit submission, contracting and funding, where missing documents delay money that has already been earned.
Warranty claims, incentives, recalls and reporting, each with its own portal and its own requirements.
Each of these is a real build, not a feature of a product you already pay for. Follow one through to see how it works in general.
Nothing you are owed gets dropped.
Whatever arrives, in whatever format, becomes a clean record.
Writes the recurring document from your own past work.
Knows what expires, renews or comes due — and says so first.
Answers from your own records, not from the internet.
The conversation becomes the record, without anyone typing it up.
Assembles the recurring report from systems that do not talk.
Matches two sets of records and queues only the exceptions.
Two systems that do not talk, now talking.
Applies your rules, escalates only what needs judgment.
If that is a job in your business, the next step is half an hour on a call. Bring whatever you know about the volume — how many a month, who owns it now, which systems it touches. That is enough to scope it properly and quote it flat before anything starts.
Everything in this library is built to order rather than bought off a shelf — and whatever I build, I host and maintain. The rest of the library is here.